How do I cancel my subscription?

We will be sad to see you go! If you're not 100% satisfied with your box, please contact us first to see if there is anything we can do to make your experience better.

But if you must, here's how:

  1. Log into your account at https://www.surprisepawty.com/customer/login
  2. Under "Your Subscriptions," click the "Edit" button. 
  3. Select on the subscription you wish to cancel (if you have more than one). Go to the bottom and click on the button "Cancel Subscription".
  4. We would appreciate if you let us know why you decided to cancel. We take each feedback in consideration to improve our services for everyone.
  5. Click on the "Yes, Please Cancel". 
  6. You're all set! You will receive an email confirmation of your cancellation. Please hold onto this email for your records.
  7. Still have issues canceling your subscription? Please email us at [email protected] and one of our pawty experts will be happy to assist you.

*Please note that we have to process subscriptions by the 1st of each month in order to make sure we can package, label and ship your Pawty Box on time. 
We ask that you please submit your cancellation request before your next renewal date. Canceling your subscription does not issue a refund on payments that have already been made and processed.
You will receive the remaining number of boxes left in your subscription - but you will see no further changes or shipments after that.