General Info

What is the Surprise Pawty Box?

Surprise Pawty is more than just a typical dog box. We design the box so it is an experience for you and your dog to enjoy every month. In addition to toys and treats, our box includes products that are specifically tailored to you, the dog "pawrent." All items in the Surprise Pawty box are carefully curated by our team and our honored doggie experts in order to be able to guarantee 100% satisfaction. What are you waiting for? It will always be a Pawty when you subscribe (https://surprisepawty....

What's in the Pawty Box?

Each box contains 5-6 premium items that are paw-picked by our experts based on your dog preferences. From toys and treats to accessories and essentials, we aim to bring only the highest-quality products to you.

Will my Pawty Box be customized each month?

Absolutely! We created a Dog Profile feature in the checkout process for you to tell us all about your dog. The more details you provide in the "Additional Notes" section of the Dog Profile section, the more customized your box will be. Good things to note in that section includes specific allergies your dog may have (skin/diet), if he/she is a heavy chewer, favorite types of toys, etc. We will plan out the best pawty experience for you and your dogs!

Can you tell me what will be in my Surprise Pawty Box prior to shipping?

Sorry, we don't want to ruin the secret surprise! On occasion, we will provide a sneak peek of our upcoming box on our Facebook (http://facebook.com/surprisepawty), Instagram (http://instagram.com/surprisepawty), Twitter page (http://twitter.com/surprisepawty), and Newsletter (https://surprisepawty.us11.list-manage.com/subscribe/post?u=c9f3d14e8084210a1da400458&id=a416fd42f7) but never the full contents. So don't forget to like us, follow us, and subscribe to our VIP Pawty List if you don't ...

I'm having trouble logging in to my account

If you have multiple email addresses, we recommend you try logging in with a few of them just in case. If that doesn't work, use the "Forgot Password?" (https://surprisepawty.com/customer/forgot_password) page to reset your password.

Can't find an answer to your question?

Use our Contact form by clicking here (https://help.surprisepawty.com/submit_ticket)or email us at [email protected] (mailto:[email protected])